Care Guide & Warranty

Care Guide

All of our jewellery is made from surgical grade stainless steel and coated using the PVD method. Physical Vapor Deposition (PVD) is an environmentally friendly vacuum coating process that actually permeates and bonds with the base metal. This provides a brilliant finish and an extremely tough, durable, long lasting coating. It is also suitable for sensitive skin. 

The PVD coating allows our jewellery to be waterproof, tarnish resistant, sweat and regular wear resistant compared with standard gold plating. It is a fact that the PVD coating will stay longer, even when scratched, while a gold plated product when scratched will reveal the base material. Over time plated jewellery will naturally fade.

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All our jewellery pieces are tarnish resistant, waterproof and hypoallergenic. It is safe to wear stainless steel jewellery in water and while exercising. However, please try to keep it away from chemical materials such as perfume, sanitiser, harsh soaps, hair spray and lotions. If your jewellery does comes into contact with any of the above, after each wear please make sure you dry it, clean it gently with warm soapy water and gently wipe dry with a soft cloth. Do not leave any substance on your jewellery as it will react, cause damage and discolour.

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Jewellery has the tendency to show wear and tear, especially the pieces we love. The time it takes to do so however, is dependent on how well you take care of it. Other factors such as how you store it and how it reacts with your skin oils also affect its lifespan.​

To keep it safe from harmful chemicals, your jewellery should be the last thing you put on in the morning and the first thing you take off at night. 

Warranty

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Should any of your jewellery lose its colour within a year of purchasing it, we will replace it (if in stock) or provide you with credit to the value of the product to use in your next order. It is possible for gold plating to turn a bit darker over time but it will not fade or wear off. This warranty is only applicable to the colour of the jewellery and not to scratches, wear and tear or breakage. There is an additional warranty for breakages for up to 10 days from the date of purchase. Any breakages after this period are subject to wear and tear as we cannot control how the jewellery has been worn or handled. Extenders and lobsters are not included in the warranty. 

Although our pieces are made with the most skin friendly metals that are nickel, lead and cadmium free, everyone's skin type is different. Some people have strong reactions to certain metals or gold plating. Please be aware it is your responsibility to purchase appropriate items in the case of a known sensitivity. No refunds or returns are given for allergic reactions. 

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